Refund policy

1. Return Window

You have 7 days from the date you receive your item to request a return. After 7 days, we unfortunately cannot offer you a refund or exchange.

2. Eligibility Criteria

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In the original packaging with all tags attached.

• Accompanied by the receipt or proof of purchase.

3. Non-Returnable Items

Certain types of items cannot be returned:

• Perishable goods (like food or flowers).

• Personal care goods (like beauty products or face masks).

• Custom/Personalized items.

• Sale items or gift cards.

4. How to Start a Return

To start a return, contact us at nucerycustomercare@gmail.com . If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

5. Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can make it right.

6. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved.

• Approved: You’ll be automatically refunded on your original payment method within [5-10] business days.

• Shipping Costs: [Standard: Shipping costs are non-refundable / You will be responsible for paying for your own shipping costs for returning your item.]